Substance Abuse Case Manager



This full-time position works as an assistant to Master Level Clinician on new patient intakes to admit patients into program based on treatment needs. Provides care coordination case management with a range of adults, youth and their families who present varying degrees of complexity and needs. Also works with Master and Doctor level clinicians as part of a multidisciplinary team including both professional and paraprofessional staff. Maintain client records daily for auditing and updates demographic information and providing coordination of care outreach and therapeutic support for behavioral health needs into clinic programs. Serve as patient’s advocate, assessing and assuring that quality care is given. Will assist in providing individual and group counseling to a patient in their community environment for services provided in Massachusetts, North Carolina or Florida.



  • Case Managers (Substance Abuse Dialectic Behavioral Therapy Groups and Telehealth Recovery Coaching & Recovery Navigating Systems Programs) will manage Patient Cases, ensuring appropriate individualized treatment is provided by the Clinical team
  • Ability to offer client structured, one-to-one strength-based support to address daily living, social and communication needs and to learn new skills for improved functioning in the community
  • Ability to support, coach, problem- solve and train guided by the goals that are established by the patient’s existing treatment plan
  • Must be able to use Comprehensive, home-based behavioral health assessment inclusive of the CANS, with fidelity in regards to process notes, treatment plans and assessments and discharge plan
  • Identification of community resources and the development of natural supports for the patient and parent/guardian/caregiver
  • Willing to work within the community and conduct home visits
  • Direct time with providers (e.g., attendance at meetings, hospital discharge meetings, Care Planning Team (CPT) meetings
  • Collateral contacts (phone and face-to-face)
  • Collaboration with the care coordinator with other behavioral health and specialty service providers
  • Case Managers will work collaboratively with the Clinical Team to engage, communicate, educate, and coordinate care with Patients, Families, Health Providers, etc.
  • Referral and linkage to appropriate supports and services
  • Coaching in support of decision-making in both crisis and non-crisis situations
  • Skills training for client’s and parent/guardian/caregiver
  • 24/7 phone crisis response via phone
  • Be creative and willing to engage clients in treatment using non-traditional methods & understand the collaborative treatment of traumatized children and teens, multisystem therapy, or wrapper round services)
  • Ability to communicate effectively in a community-based environment
  • Ability to be the voice of the youth in care plan meetings
  • Maintain client records weekly
  • Serve as member’s advocate, assessing and assuring that quality care is given
  • Accomplishes tasks as appropriately assigned or requested



  • Must have excellent strong oral and written communication skills
  • Must be highly motivated and self-directed.
  • Must possess knowledge of child development; including physical, mental, emotional and cultural and ethnicity issues required
  • Current valid US-issued driver’s license and ability to provide a registered and insured automobile for work-related purposes
  • Demonstrated ability to work within a team and to work independently
  • Must have a home office (computer, fax machine, email address and cell phone)
  • Some weekend and evening work will be required, but the schedule is flexible based on clients meeting needs
  • Attend required trainings and staff meetings
  • Must be computer literate. The detail and organizational skills critical
  • Maintain an appropriate and valid state driver’s license, and be insurable by the agency’s current insurance carrier
  • Must meet state criminal background check requirements
  • Pass CORI & SORI


Location: Southeast Region, Massachusetts

Job Type: Full-time

Program: Substance Abuse

Age group: All ages



  • Associate’s or bachelor’s degree, with over three year(s), experience High School Diploma/GED college coursework and currently be enrolled at a university or college, or experience with the targeted urban population.
  • Must have at least one year of prior experience working as a Case Manager, ideally within a Behavioral Health/Psychiatric/Substance Abuse Services environment.
  • Must have a current valid US-issued driver’s license, and ability to provide a registered and insured automobile for work-related purposes.
  • Bilingual a plus; Haitian Creole, Portuguese Creole, Spanish, Vietnamese, Vietnamese, Chinese, Cambodian
  • Will be trained in DBT (Dialectical Behavior Therapy) treatment methods.
  • Must be culturally and linguistically competent, bilingual a plus; Haitian Creole, Portuguese Creole, Spanish, Cantonese, or Vietnamese.

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